fortune88 Privacy Policy

This page describes what we collect when you use fortune88 and how we keep that data protected. We collect information necessary to operate your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with legal obligations. Your privacy is central to our operations—we do not sell personal data to third parties, and we limit access to your information to staff members and processors who need it to serve your account.

Our data practices reflect the fact that fortune88 operates as an online gaming platform in supported jurisdictions. When you create an account, verify your identity, deposit funds, or request a withdrawal, we collect and store the information necessary to fulfil those transactions. This policy sets out what we collect, how long we retain it, your rights to access and delete data, and how we handle security breaches or data requests from authorities.

We encourage you to read this policy carefully and contact our support team if you have questions about how your data is handled on fortune88.

What we collect and how we use it

Account creation and identity verification

When you open an account with us, we collect your email address, name, date of birth, phone number, and physical address. We use this information to create your account, verify your identity (a process called KYC—know-your-customer), and comply with anti-money-laundering and anti-fraud regulations. We cross-reference your provided details against public identity databases and payment-provider records to confirm consistency. This verification is mandatory before you can deposit or withdraw on fortune88.

Your identity information is stored securely on our servers and shared only with our KYC processor and, if legally required, with regulatory authorities. We retain your identity data for as long as your account exists, plus seven years after account closure, to meet regulatory retention obligations.

Payment and financial data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect the transaction reference, amount, timestamp, and confirmation from your e-wallet provider. We never store your e-wallet password or PIN. When you deposit via mobile banking, local payment, online payment, or e-wallet virtual account, we collect your bank-account name, the VA number we assign you, and transfer confirmations from the bank. We never store your personal bank credentials.

We use payment data to credit your account, match deposits to your profile, prevent fraud, and generate financial records for you and regulatory bodies. Payment records are retained for seven years to meet accounting and tax compliance requirements. Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can request transaction records at any time through their account dashboard or by contacting our support team.

Gaming and behavioural data

When you play slots, live-dealer games, sportsbook markets, or esports competitions on fortune88, we record your session activity: games played, bets placed, outcomes, session duration, and timestamps. We use this data to settle your winnings and losses accurately, prevent fraud and collusion, and comply with gaming regulations. We also use aggregated (non-personal) gaming data to improve game performance, identify technical issues, and understand player preferences across our platform.

Gaming records are retained for as long as your account exists and for seven years after closure for regulatory and dispute-resolution purposes. You can review your full game history—every spin, hand, or match—within your account dashboard, timestamped and linked to your balance changes.

Technical and device data

Our servers log your IP address, device type (Android, iOS, Windows, Mac), browser version, and approximate geographic location derived from your IP. We use this information to detect unusual login patterns (login from a new city may trigger additional verification), prevent account takeover, and comply with geographic restrictions—for example, ensuring fortune88 services are not accessed from jurisdictions where gaming is prohibited by law.

We also collect cookie and pixel data to understand how you navigate our platform, which games you view most, and whether you complete deposits or withdrawals. This helps us optimize our interface and identify where players encounter friction. Technical logs are retained for 90 days unless needed for fraud investigation or legal proceedings.

Your rights and our commitments

Access, correction, and deletion

You have the right to access all data we hold about you. Log into your fortune88 account and navigate to Account Settings → Data Access, or contact our support team at [email protected]. We will provide you with a copy of your personal data within 14 days. You may also request corrections if your identity or contact information is inaccurate—we will update your records promptly. You cannot delete active-account data (identity, payment history) while your account is open, as we are legally required to retain it. However, you may request account closure, after which we retain your data for seven years as required by law, then delete it permanently.

Third-party processors and data sharing

We work with third-party processors to deliver fortune88 services. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), KYC verification vendors, cloud-hosting providers, and customer-support platforms. We share only the minimum data necessary with each processor—for example, we provide your name and transaction amount to mobile banking when processing a local payment withdrawal, but we do not share your gaming history. All processors are contractually bound to protect your data and use it only for the purpose we specify.

We may be required to disclose your data to government authorities, law enforcement, or courts in response to legal process (subpoena, warrant, or court order). We will comply with such requests. If legally permitted, we will notify you of the request before disclosing your data.

Cookies and tracking

We use cookies to store your login session, remember your preferences, and track your navigation across fortune88. Essential cookies (session management) are necessary to operate the platform. Optional cookies (analytics, marketing) help us understand usage patterns. When you access fortune88, your browser will be prompted to accept cookies. You may refuse non-essential cookies, but this may limit functionality. Cookies are retained for up to 12 months unless you clear your browser cache.

Data location and security

Our servers may be located outside your jurisdiction—potentially in data centres in Southeast Asia, Europe, or North America. We do not transfer data outside the country without your consent unless required by our hosting provider or legal obligation. We use encryption (TLS 1.2+) for all data in transit. Data at rest is encrypted using AES-256. Access to servers is restricted to named staff members who have passed background checks and signed confidentiality agreements. We conduct annual security audits and penetration testing to identify vulnerabilities.

Data breach notification

If we experience a data breach that compromises your personal information, we will notify you within 72 hours. We will inform you of what data was compromised, what steps we took to contain the breach, and what steps you should take to protect yourself. We will also notify relevant regulatory authorities as required by law.

Contact and complaints

If you have questions about this privacy policy or wish to exercise your rights, contact us at [email protected] or through the in-app support portal. If you believe we have violated your privacy rights, you may file a complaint with your local data-protection authority. We are committed to resolving privacy disputes fairly and transparently.

This policy is effective from the date posted on fortune88.id. We may update this policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or an in-app notification. Your continued use of fortune88 after such changes constitutes acceptance of the updated policy.